Warranty & Return
30 Days Return Policy & Conditions
If you are not satisfied with our products for any reason, you can return the products within 30 days of purchase to receive full refund. The customer must pay for return shipping costs.
You need to contact our service support by email or phone call before you want to return or need replacements.
Within 1 year, buyers can send them back for free repair service, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer breaks the items and some components need to be changed, we will charge for the original value of those components.
Refunds
Refund processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. PayPal refunds may take up to 48 hours to process and appear in your account. Please contact our service team if you want a refund or return via email to sales@pixco.com.cn
Warranty FAQs:
1. What isn't covered by the warranty?● Purchases from unauthorized resellers
● Improperly operated devices. （misuse, neglect, accident, alteration, abuse, improper installation or maintenance.）
● Lost or stolen products
● Purchases made over 12 months ago (unless otherwise stated)
● Non-quality-related issues (after 30 days of purchase)
● Free products
2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product‘s support page, or contact us at sales@pixco.com.cn
4. What is a valid proof of purchase?
● An order number for a purchase made through Pixco.
● A dated sales receipt from an authorized Pixco Reseller that shows a description of the product along with its price.
5. What if I don’t have any proof of purchase?
● If you made your purchase through Pixco, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized Pixco Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.