Warranty & Return

Our Commitment to You

At Pixco, we stand behind the quality of our products. Our goal is to ensure you are completely satisfied with your purchase.

30-Day Satisfaction Guarantee (Return & Refund)

If for any reason you are not entirely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price.

  • Condition: Items must be in their original condition and packaging.

  • Return Shipping: The customer is responsible for the cost of return shipping.

  • Process: To initiate a return, please contact our support team first at sales@pixco.com.cn to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA may not be accepted.

1-Year Limited Warranty (Repair Service)

Pixco warrants this product against defects in materials and workmanship for one year from the date of purchase.

  • Coverage: This covers free repair services for manufacturing defects.

  • Customer Responsibility: The buyer is responsible for shipping costs to send the item to us. We will cover the standard shipping cost to return the repaired item to you.

  • Note: If damage is found to be caused by misuse, accident, or unauthorized modification, repair charges may apply for parts and labor.

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 3-6 business days. Refunds to PayPal accounts are typically processed within 48 hours after our confirmation.

Warranty FAQs

1. What is NOT covered by the warranty?

  • Products purchased from unauthorized resellers.

  • Damage resulting from misuse, neglect, accidents, alterations, or improper installation/maintenance.

  • Lost or stolen products.

  • Normal wear and tear.

  • Non-quality-related issues (e.g., change of mind after 30 days).

  • Free promotional items.

2. When does the warranty start?

The warranty period begins on the date your order is placed.

3. How do I make a warranty claim?

Please contact us at sales@pixco.com.cn. Before submitting a claim, we recommend reviewing the product’s FAQ guide to troubleshoot common issues. Our team will assist you with the next steps.

4. What is considered valid proof of purchase?

  • Your Pixco order number.

  • A dated sales receipt from an authorized Pixco reseller showing the product description and price.

5. What if I lost my proof of purchase?

Don't worry! If you purchased directly from Pixco, we can usually locate your order using your email address, name, or shipping address. If you purchased from a reseller, please contact them for a copy of your receipt.